lucky10 Terms & Conditions

In these Terms and Conditions, the following defined terms shall have the meanings set out below unless the context clearly requires otherwise:

• "lucky10" or "the Platform" refers to the online gaming service operated at lucky10.pro, including all associated sub-pages, mobile-optimised interfaces, and game environments.
• "User," "you," or "your" refers to any individual who registers an account with lucky10 or accesses the Platform in any capacity.
• "Account" means the individual account opened by a User upon successful registration, through which all gaming, deposit, withdrawal, and bonus activity is conducted.
• "Balance" means the aggregate of real-money PKR funds deposited by the User and held in their Account, net of wagers placed and winnings credited.
• "Bonus Funds" means any promotional credits, free bet allocations, or non-cashable incentives granted to a User under a specific promotional offer, subject to separate wagering requirements.
• "Wagering Requirement" means the minimum total amount that must be staked using Bonus Funds before those funds become eligible for withdrawal as real-money Balance.
• "KYC" means Know Your Customer verification, including CNIC (Computerised National Identity Card) submission and any additional identity or address verification documents requested by lucky10.
• "Prohibited User" means any individual who does not meet the eligibility criteria set out in Section 2 of these Terms, including persons under the age of 21.

To be eligible to register and maintain an Account with lucky10, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout the duration of your Account:

• You are at least 21 years of age.
• You are registering as an individual in your own name and on your own behalf, and not as an agent or representative of any third party.
• You do not already hold an existing Account with lucky10. Duplicate registrations are strictly prohibited.
• You are of sound mind and are not acting under duress or undue influence at the time of registration.
• Your use of the Platform does not violate any law or regulation applicable to you in your jurisdiction of residence.
• You have not previously been self-excluded from lucky10 or had a lucky10 Account closed for breach of these Terms.

During registration, you are required to provide accurate and complete personal information, including your full legal name as it appears on your CNIC, a valid date of birth, a working mobile number, and a valid email address. Providing false or misleading information at registration is a material breach of these Terms and will result in immediate Account closure.

lucky10 will conduct KYC verification before processing your first withdrawal. You may be asked to submit a copy of your CNIC, proof of address, and — where applicable — documentation confirming the source of funds deposited. Failure to complete KYC within the timeframe specified by lucky10 may result in Account suspension pending verification.

You are solely responsible for maintaining the security and confidentiality of your Account credentials, including your username, password, and any two-factor authentication codes. lucky10 strongly recommends enabling two-factor authentication on your Account. You agree to:

• Keep your login credentials strictly confidential and not share them with any third party under any circumstances.
• Notify lucky10 support immediately at [email protected] if you suspect unauthorised access to your Account.
• Ensure that all personal information associated with your Account remains accurate and up to date. Material changes — including a change of mobile number, email address, or bank account details — must be reported to lucky10 promptly.
• Not permit any other individual, including a family member, to access or use your Account on your behalf.
• Not access the Platform using automated scripts, bots, or any non-human interaction tools.

lucky10 shall not be liable for any loss resulting from unauthorised Account access where the breach of security arose from your failure to maintain the confidentiality of your login credentials. Where lucky10 has reasonable grounds to suspect that an Account has been compromised or is being accessed by an unauthorised party, lucky10 may temporarily lock the Account and require re-verification before restoring access.

lucky10 accepts deposits in Pakistani Rupees (PKR) via the following payment methods: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, and supported cryptocurrency networks. All Balances are displayed and settled in PKR unless a cryptocurrency transaction is involved, in which case the equivalent PKR value at the time of transaction is applied.

Deposits: Minimum and maximum deposit limits apply per transaction and per day, as displayed in the Account deposit interface. Deposits are credited to your Account Balance upon confirmed receipt by lucky10's payment processor. lucky10 does not charge deposit fees; however, your payment provider may apply their own transaction charges.

Withdrawals: Withdrawals may only be processed to the same payment method used for the corresponding deposit, unless lucky10 grants an exception in writing. All withdrawal requests are subject to KYC verification being fully completed. lucky10 aims to process withdrawal requests within 24–72 hours of approval, subject to payment provider processing times.

• Withdrawals will not be processed to third-party accounts or accounts not registered in the User's own name.
• lucky10 reserves the right to request supporting documentation before approving any withdrawal where the transaction is flagged by its anti-money-laundering systems.
• Cryptocurrency withdrawals are processed at the prevailing exchange rate at the time of processing. Rate fluctuations between request and processing are borne by the User.
• Withdrawal fees, where applicable, will be disclosed in the withdrawal interface prior to confirmation.

From time to time, lucky10 offers promotional bonuses, including welcome bonuses, reload bonuses, free bets, cashback offers, and PSL or cricket season specials. All bonuses are subject to the following general conditions in addition to any promotion-specific terms published at the time of the offer:

• Bonuses are available to eligible Account holders only. lucky10 reserves the right to exclude any Account from a promotion at its sole discretion.
• Each promotion may only be claimed once per User, per household, per device, and per IP address, unless otherwise stated.
• Bonus Funds are subject to wagering requirements before they may be converted to withdrawable Balance. The applicable wagering multiplier is stated in each promotion's specific terms.
• Wagering requirements must be met within the time period specified in the promotion terms. Unused Bonus Funds and associated winnings will expire upon the deadline.
• Games may contribute to wagering requirements at different rates. Slots typically contribute 100%; live casino games and sports bets may contribute at a lower rate as specified per promotion.
• lucky10 reserves the right to amend, suspend, or withdraw any promotion at any time. Where a bonus has already been credited, its associated wagering requirements remain in effect at the time of the amendment.
• Any evidence of bonus abuse — including but not limited to coordinated wagering, arbitrage betting, or the use of multiple accounts to claim a single bonus — will result in forfeiture of bonus funds and may result in Account closure.

All games and betting markets available on lucky10 are governed by the following general rules in addition to any game-specific rules displayed within the gaming interface:

• Sports Betting: All bets are accepted subject to the odds displayed at the time of bet placement. lucky10 reserves the right to void any bet placed on an event where a manifest pricing error has occurred. Settled odds are final once a bet is marked as settled, subject to the dispute resolution process in Section 14.
• Live In-Play Betting: In-play bets are accepted in real time and are subject to market suspension during key match events. lucky10 does not guarantee market availability during any specific period of a live event.
• Casino Games: All RNG (Random Number Generator) casino games on lucky10 are supplied by internationally certified providers and are independently audited for fairness. The return-to-player (RTP) percentage for each game is available within the game information panel.
• Live Dealer Games: Live casino tables are subject to table limits as displayed before joining. lucky10 is not responsible for interruptions to live streams caused by third-party connectivity issues.
• lucky10 reserves the right to void any game round or bet where a technical malfunction has materially affected the outcome. In such cases, stakes will be returned to the Account Balance.

The following conduct is strictly prohibited on lucky10. Engagement in any prohibited activity may result in immediate Account suspension, forfeiture of Balance and Bonus Funds, and referral to relevant authorities where applicable:

• Registering more than one Account or assisting another person in circumventing the single-account rule.
• Providing false identity, age, or contact information at any stage of Account registration or KYC verification.
• Using the Platform for money laundering, financing of illegal activity, or any other purpose that violates applicable anti-money-laundering laws.
• Employing any software, algorithm, artificial intelligence tool, or automated system to gain an unfair advantage in any game or betting market on lucky10.
• Colluding with other players or third parties in any casino game, sports betting market, or live dealer environment.
• Exploiting software bugs, glitches, or vulnerabilities in lucky10's platform. Any such vulnerability must be reported immediately to [email protected] and must not be exploited for personal gain.
• Engaging in any form of bonus abuse, including systematic wagering designed to extract bonus funds without genuine gaming intent.
• Accessing the Platform on behalf of, or for the financial benefit of, any Prohibited User including an underage individual.

All content on the lucky10 platform — including but not limited to the lucky10 brand name, logo, website design, user interface elements, game graphics, promotional materials, written content, and software code — is the exclusive intellectual property of lucky10 or its licensed content providers and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the lucky10 platform strictly for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, republish, or distribute any lucky10 content without prior written authorisation.
• Reverse-engineer, decompile, or attempt to extract source code from any lucky10 software or application.
• Use the lucky10 brand name, logo, or any associated trademarks in any context without express written permission from lucky10.
• Frame or mirror any portion of the lucky10 platform on any third-party website or application.

Any unauthorised use of lucky10's intellectual property will result in immediate Account closure and may give rise to civil and criminal liability under applicable law.

lucky10 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By registering an Account, you consent to the collection and processing of your personal data as described in that Policy.

In summary, lucky10 may collect and use your data for the following purposes:

• Account registration, verification, and ongoing identity management.
• Processing deposits, withdrawals, and bonus transactions.
• Complying with KYC, anti-money-laundering, and responsible gaming obligations.
• Sending transactional communications relevant to your Account activity.
• Improving the Platform through anonymised usage analytics.

lucky10 does not sell your personal data to third parties. Data shared with payment processors, identity verification providers, and fraud detection services is shared strictly on a need-to-know basis and under contractual data protection obligations. For full details, please review the Privacy Policy.

lucky10 is committed to promoting responsible gaming and providing a safe environment for all adult players. The following responsible gaming tools are available to all Account holders and may be accessed at any time from the Account settings panel:

• Deposit Limits: Set daily, weekly, or monthly PKR deposit caps. Reductions take effect immediately; increases require a 24-hour cooling-off period.
• Session Reminders: Configure on-screen alerts after a specified duration of play to promote awareness of time spent on the Platform.
• Cooling-Off Periods: Temporarily suspend Account access for a period of between 24 hours and 30 calendar days. During this period, your Balance is fully preserved.
• Self-Exclusion: Permanently close your Account for a minimum period of six months. Self-exclusion requests are processed within one hour of receipt by our support team.

lucky10 actively monitors Account activity for indicators of problem gambling. Where such indicators are identified, lucky10 may proactively contact the User and, in serious cases, apply protective restrictions to the Account without prior notice, in the interests of player welfare.

The Responsible Gaming page provides full details of all available tools and resources.

To the maximum extent permitted by applicable law, lucky10 excludes all liability for:

• Any loss of winnings, profits, revenue, data, or goodwill arising from your use of, or inability to use, the Platform.
• Any interruption, suspension, or termination of Platform services, whether planned or unplanned, including maintenance windows, technical failures, and third-party service disruptions.
• Any errors or inaccuracies in odds, game outcomes, or balance displays caused by software malfunction, where such errors are corrected promptly upon discovery.
• Any loss resulting from unauthorised Account access where the User failed to maintain the security of their credentials as required by Section 3.
• Any indirect, consequential, special, or punitive damages, even if lucky10 has been advised of the possibility of such damages.

Nothing in these Terms limits lucky10's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. lucky10's total aggregate liability to any User in respect of any claim shall not exceed the total amount deposited by that User in the 30 days preceding the event giving rise to the claim.

lucky10 reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspicion of fraudulent activity, money laundering, or any other illegal conduct.
• Receipt of a chargebacks or disputed payment instruction from a payment provider.
• Reasonable belief that the Account is being operated by, or for the benefit of, a Prohibited User.
• Receipt of a self-exclusion request from the Account holder.
• Any regulatory or legal obligation requiring lucky10 to restrict access.

Where an Account is closed due to a breach of these Terms, any Bonus Funds and associated winnings will be forfeited. Real-money Balance, net of any amounts recoverable by lucky10, will be returned to the User's last verified payment method following the conclusion of any internal investigation, which may take up to 30 business days.

Users who wish to voluntarily close their Account may do so by contacting lucky10 support. Account closure requests are processed within 48 hours. Any outstanding Balance at the time of closure will be processed as a withdrawal to the User's verified payment method.

These Terms and Conditions shall be governed by and construed in accordance with international online gaming licensing standards and the laws applicable to lucky10's operating jurisdiction. Any dispute arising out of or in connection with these Terms that cannot be resolved through the complaint process described in Section 14 shall be subject to the exclusive jurisdiction of the courts of lucky10's operating jurisdiction.

These Terms are written in English. In the event of any conflict between an English version and any translated version of these Terms, the English version shall prevail. The governing language for all Account communications, dispute submissions, and legal correspondence with lucky10 is English.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining Terms, which shall continue in full force and effect.

If you have a query, complaint, or dispute relating to your lucky10 Account or any transaction, you should in the first instance contact lucky10's customer support team, who are available 24 hours a day, seven days a week.

You may contact lucky10 support via:

• Live Chat: Available directly within your logged-in Account dashboard — average first response time is under two minutes.
• Email: [email protected] — responses within 24 hours for non-urgent matters.

When submitting a complaint, please include your Account username, a clear description of the issue, the date and time of the relevant transaction or event, and any supporting documentation. lucky10 will acknowledge all formal complaints within 48 hours and aims to resolve them within 10 business days.

If you are not satisfied with the outcome of lucky10's internal complaint process, you may escalate the matter to the relevant dispute resolution body designated under lucky10's operating licence. Details of the applicable dispute resolution body are available upon request from lucky10 support.